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useful information
SHIPPING
We use UPS or DPD courier services. Shipments are tracked and insured for full amount.
We can provide genuine Invoices only.
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Once your instrument is ready for shipping and we have booked a courier -
you will receive an email with tracking number. Please double-check your address and contact details.
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Please note, that you might be required to pay your country's import duty & taxes.
To be certain, you need to contact your local customs.
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Let us know when you have received the instrument and if you are satisfied with it.
If there is any problem with your order, please let us know immediately!
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Upon Arrival - please inspect the box before signing it off with the courier.
If you see any damage on the outside of the box - take pictures. Do a thorough inspection of the case and instrument as soon as possible. Do not dispose of the box until you are 100% satisfied with order.
We would suggest to save the box for when you need to tune up your instrument.
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If instrument has been damaged in shipping - let us know immediately - damage claims must be reported within 14 days of the delivery date (including the day of delivery). The packaging and damaged item must be kept at the delivery address for inspection by the courier. Failure to do this may void the claim.
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Photographs of packaging and damaged items will be required to resolve claims.
Courier will require evidence of the value of your goods - our Invoice.
We can provide genuine Invoices only.
---
Once your instrument is ready for shipping and we have booked a courier -
you will receive an email with tracking number. Please double-check your address and contact details.
---
Please note, that you might be required to pay your country's import duty & taxes.
To be certain, you need to contact your local customs.
---
Let us know when you have received the instrument and if you are satisfied with it.
If there is any problem with your order, please let us know immediately!
---
Upon Arrival - please inspect the box before signing it off with the courier.
If you see any damage on the outside of the box - take pictures. Do a thorough inspection of the case and instrument as soon as possible. Do not dispose of the box until you are 100% satisfied with order.
We would suggest to save the box for when you need to tune up your instrument.
---
If instrument has been damaged in shipping - let us know immediately - damage claims must be reported within 14 days of the delivery date (including the day of delivery). The packaging and damaged item must be kept at the delivery address for inspection by the courier. Failure to do this may void the claim.
---
Photographs of packaging and damaged items will be required to resolve claims.
Courier will require evidence of the value of your goods - our Invoice.
CARE & MAINTENANCE
We recommend that surface of instrument is wiped with a microfiber cloth after each time it has been handled.
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When instrument is clean and dry, protective oil (optional) can be gently rubbed into the steel.
Make sure not to press on notes, use small amount and remove any excess.
With time, however, a buildup can occur and it might affect the sound of your instrument.
---
Once in a while we suggest to clean surface of instrument with an alcohol solution -
to remove any build-up and to prevent rusting.
---
Always use an appropriate case for transportation and do not leave your instrument unattended between performances.
---
Do not store your instrument in closed bag overnight and for prolonged periods -
it can trap moisture and advance corrosion.
Also prolonged storage in closed case can affect glue quality and sound.
If you have to keep it in a bag - make sure that bag is not completely closed and some air flow is allowed.
---
Service it regularly, keep it dry and wipe it off after each and every handling.
Avoid harsh temperature changes and damage like dropping, excessive banging or
applying pressure on playing surface.
---
When instrument is clean and dry, protective oil (optional) can be gently rubbed into the steel.
Make sure not to press on notes, use small amount and remove any excess.
With time, however, a buildup can occur and it might affect the sound of your instrument.
---
Once in a while we suggest to clean surface of instrument with an alcohol solution -
to remove any build-up and to prevent rusting.
---
Always use an appropriate case for transportation and do not leave your instrument unattended between performances.
---
Do not store your instrument in closed bag overnight and for prolonged periods -
it can trap moisture and advance corrosion.
Also prolonged storage in closed case can affect glue quality and sound.
If you have to keep it in a bag - make sure that bag is not completely closed and some air flow is allowed.
---
Service it regularly, keep it dry and wipe it off after each and every handling.
Avoid harsh temperature changes and damage like dropping, excessive banging or
applying pressure on playing surface.
